Refund Policy

We want you to love your Freshora order.

Damaged, defective or wrong items: email us within 7 days of delivery with your order number and a photo, and we'll send a free replacement or refund you. You don't need to send the item back.

Lost packages: if your order hasn't arrived within 30 days, contact us and we'll reship it or refund you.

Opened or used items: because these are personal oral-care products, we can't accept returns of opened or used items unless they arrived damaged, defective or wrong.

Approved refunds go back to your original payment method, usually within 5 to 10 business days.

Questions? Reach us anytime through our Contact page.